Privacy

What we collect

When you message us on WhatsApp, we hold that conversation: your number, your messages, and what we needed to set you up. Your device type and your plan, because we cannot support you without knowing them.

If you fill in the plan enquiry form on our pricing page, we hold what you typed: your name, your email address, your phone number and the country you selected, along with the plan you were looking at. That goes to a messaging inbox we watch and to a spreadsheet we use to keep track of enquiries.

We do not collect payment card details. We never see them and we do not store them.

This website

The site does not require an account and does not ask you to log in. If we use analytics, it is to see which pages people read, not to identify who read them.

The live chat button loads nothing until you tap it. If you do open a chat, our chat provider stores a session identifier in your browser so that your conversation continues if you come back: one cookie on televoiptv.pro lasting about 182 days, a second lasting about 2 days while the chat is connected, and two entries in your browser's local storage holding the same identifier and its expiry. If you never open the chat, none of this is created.

Why we hold it

To activate your subscription, to support it while it runs, and to recognise you when you come back rather than making you explain your setup again.

Who we share it with

Nobody. We do not sell your details, we do not pass them to advertisers, and we do not use them for anything except supporting your subscription.

How long we keep it

The conversation stays while your subscription is active and for a period afterwards, so that if you return we know what you had. Ask us to delete it and we will.

Form enquiries are kept for 12 months from the day you send them, then deleted. Ask us to delete yours sooner and we will.

What you can ask for

Ask us what we hold about you and we will tell you. Ask us to delete it and we will, though that means we cannot support an active subscription and cannot recognise you later.

Both at support@televoiptv.pro.

Contact

support@televoiptv.pro